1. Introduction
F.A.T.S. CENTER (Private Limited) ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our travel, tourism and Hajj & Umrah services.
2. Information We Collect
We may collect the following types of information:
- Personal details — such as your name, phone number, email address and postal address.
- Travel information — such as passport details, travel dates, destinations and booking preferences, provided by you to arrange your services.
- Enquiry information — details you submit through our contact form or when you communicate with us.
- Technical information — basic, non-identifying data such as browser type and pages visited, used to improve our website.
3. How We Use Your Information
- To arrange, process and confirm your travel, tourism and pilgrimage bookings.
- To respond to your enquiries and provide customer support.
- To process visas, tickets, transportation and accommodation on your behalf.
- To send you important updates about your bookings.
- To comply with legal and regulatory requirements.
4. Sharing Your Information
We only share your information with trusted third parties where necessary to deliver our services — for example, airlines, hotels, transport providers, and relevant government or visa authorities. We do not sell your personal information to any third party.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. You may also opt out of receiving non-essential communications from us.
7. Cookies
Our website may use minimal cookies or similar technologies to improve your browsing experience. You can control cookies through your browser settings.
8. Health & Medical Information
For medical and wellness travel packages, we may collect limited health-related information (such as the type of treatment or medical reports) solely to coordinate your visa, appointments and travel arrangements with hospitals and service providers.
- We treat health information as strictly confidential and use it only for the purpose you provided it.
- We share it only with the specific hospitals, clinics or authorities required to arrange your care, and only with your consent.
- We do not provide medical treatment, diagnosis or advice; these are provided by independent, licensed healthcare professionals.
- You may request that we delete your health information once your arrangements are complete.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: contact@fats.center
- Phone: +92 341 3022299 / +966 55 5210683
- Address: Islamabad, Pakistan